Shipping policy

Shipping Policy

Thank you for shopping with us! We want to ensure that you have a smooth and positive shopping experience. Please take a moment to read through our shipping policy below:

1. Shipping Rates & Delivery Times

We offer various shipping options depending on your location. Shipping rates are calculated at checkout based on your address and chosen shipping method. The estimated delivery times are as follows:

• Standard Shipping: 5-7 business days

• Expedited Shipping: 2-4 business days

Please note that delivery times may vary based on the shipping address, weather conditions, or holidays.

2. Processing Time

Orders are typically processed within 2-3 business days. Orders placed on weekends or holidays will be processed the next business day.

3. Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order’s progress on the carrier’s website.

4. Shipping Restrictions

We currently ship to the following regions: United States of America . If your shipping address is outside of our service areas, we will notify you promptly and cancel your order if necessary.

5. Shipping Carrier

We use trusted shipping carriers, such as USPS, to deliver your orders. You can choose your preferred carrier during checkout when available.

6. International Shipping

For international orders, please note that customs fees, taxes, or import duties may apply. These charges are the responsibility of the customer and are not included in the shipping fees at checkout.

7. Lost or Damaged Items

We are not responsible for lost, damaged, or stolen items once they are in the possession of the shipping carrier. However, if your item is lost or damaged during shipping, please contact us immediately at info@dusday.com so we can assist you in resolving the issue.

8. Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for packages that are lost or delayed due to incorrect or incomplete addresses provided by customers.

9. Shipping to P.O. Boxes

We do not currently ship to P.O. Boxes. Please provide a valid physical address for delivery.

10. Customer Service

If you have any questions or concerns about your order, shipping, or anything else, feel free to contact us at info@dusday.com. Our team is here to help!